Terms And Conditions

TERMS & CONDITIONS, PRIVACY POLICY, SHIPPING & RETURNS

1.1 Introduction

Welcome to Santé Graine de Vie. By accessing our website, purchasing our products, or using our services, you agree to be bound by the following Terms & Conditions.

Santé Graine de Vie operates through:

  • Santé Graine de Vie Pharma (Pvt) Ltd. – Pakistan
  • Santé Graine de Vie Sàrl – Switzerland

For website sales and services, operations are conducted within Pakistan and governed by Pakistani law.

1.2 Eligibility

By using this website:

  • You confirm that you are at least 18 years old
  • You agree to provide accurate and complete information
  • You agree to comply with all applicable laws and regulations

1.3 Nature of Products

Santé Graine de Vie offers:

  • Homeopathic medicines
  • Herbal supplements (e.g., Moringa Oleifera Tablets)
  • Natural health products

Important:

  • Some products are Over-The-Counter (OTC)
  • Some products may require professional prescription or guidance

Customers are responsible for ensuring appropriate usage.

1.4 Orders & Acceptance

  • All orders are subject to availability and confirmation
  • We reserve the right to cancel or refuse any order due to:
    • Stock unavailability
    • Incorrect pricing
    • Suspicious or fraudulent activity

1.5 Pricing & Payments

  • All prices are listed in PKR (Pakistani Rupees)
  • Payments are accepted via:
    • Bank Transfer
    • Cash on Delivery (COD)

We reserve the right to update pricing without prior notice.

1.6 Intellectual Property

All website content including:

  • Brand name
  • Product details
  • Images, labels, and designs

…is the property of Santé Graine de Vie and may not be used without written permission.

1.7 User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Misuse or attempt to damage the website
  • Provide false or misleading information

1.8 Limitation of Liability

Santé Graine de Vie shall not be liable for:

  • Improper use of products
  • Self-medication without professional advice
  • Individual health outcomes
  • Delivery delays caused by third parties

1.9 Governing Law

These Terms & Conditions are governed by the laws of Pakistan.
Any disputes shall be subject to the jurisdiction of Pakistani courts.

PRIVACY POLICY

2.1 Information We Collect

We may collect:

  • Name, phone number, email
  • Shipping and billing address
  • Order details
  • Payment information (processed securely)

2.2 Use of Information

Your information is used for:

  • Order processing and delivery
  • Customer support
  • Improving our services
  • Marketing communications (with your consent)

2.3 Data Protection

We:

  • Do not sell or rent your personal data
  • Use secure systems to protect your information
  • Share data only with trusted third parties (couriers, payment processors)

2.4 Cookies

Our website may use cookies to:

  • Enhance user experience
  • Analyze website traffic

2.5 Your Rights

You have the right to:

  • Access your data
  • Request corrections
  • Request deletion of your data
  • Opt out of marketing communications

 

SHIPPING & DELIVERY POLICY

SHIPPING & DELIVERY POLICY

3.1 Delivery Coverage

  • Delivery is available within Pakistan only
  • International shipping is currently not available

3.2 Delivery Time

  • Standard delivery time: 3–5 business days
  • Delivery timelines may vary depending on location and logistics

3.3 Shipping Charges

  • Shipping charges are calculated at checkout

3.4 Customer Responsibility

Customers must:

  • Provide accurate delivery details
  • Be available to receive the order

 

Santé Graine de Vie is not responsible for delays due to:

  • Courier service issues
  • Incorrect address provided

RETURN & REFUND POLICY

4.1 Return Eligibility

Returns are accepted if:

  • Request is made within 7 days of delivery
  • Product is unused, sealed, and in original condition
  • Product received is damaged, defective, or incorrect

4.2 Non-Returnable Items

  • Opened or used medicines
  • Products damaged due to misuse
  • Items without original packaging

4.3 Refund Process

  • Refunds are processed after product inspection
  • Timeline: 5–10 business days
  • Refunds will be issued via the original payment method or bank transfer

4.4 Exchanges

Exchanges are allowed only for:

  • Damaged products
  • Incorrect items delivered

MEDICAL DISCLAIMER

  • Santé Graine de Vie provides homeopathic and herbal products
  • Some products may require professional guidance or prescription
  • Customers are advised to consult a qualified healthcare practitioner where necessary
  • The company is not responsible for misuse or self-medication

    • CONTACT INFORMATION

    Pakistan Office

    Santé Graine de Vie Pharma (Pvt) Ltd.
    Address: Plot No. 1-A, Engineering Zone, Value Addition City, Faisalabad, Punjab, Pakistan
    Phone: +92 328 6802050
    Email: [email protected]

    Switzerland Office

    Santé Graine de Vie Sàrl
    Address: La Rochette 19a, 2900 Porrentruy, Jura, Switzerland
    Phone: +41 32 466 82 72
    Email: [email protected]

    CONTACT NOW