Exchange Policy

Exchange Policy

At Saunte, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are happy to offer an exchange.

Exchange Eligibility

• Exchange requests must be submitted within 7 days of receiving your order.
• The product must be unused, unworn, unwashed, and in its original packaging with all tags attached.
• Proof of purchase or order confirmation is required.

Exchange Process

1. Contact our customer support within 7 days of delivery.
2. Share your order number along with clear photos of the product (if damaged or incorrect).
3. Once your request is approved, our team will guide you through the exchange process.

Non-Exchangeable Items

• Products purchased on clearance or final sale.
• Used, washed, or damaged items caused by improper handling.
• Items returned without original tags or packaging.

Contact Information

Email: santegrainedevie@gmail.com
Phone: +92 328 6802050