FAQs

1. How can I place an order?

Simply browse our products, add your desired items to the cart, and proceed to checkout.

2. How long does delivery take?

Orders are typically delivered within 3–7 business days across Pakistan.

3. Can I exchange my order?

Yes. Exchanges are accepted within 7 days for eligible products. Please refer to our Exchange Policy for details.

4. Do you offer refunds?

Refunds are only available for damaged, defective, or incorrectly delivered items after inspection.

5. How can I track my order?

Once your order is dispatched, tracking details will be shared via email or phone where applicable.

6. What payment methods do you accept?

Available payment methods will be displayed during checkout.

7. How can I contact customer support?

You can reach us via:

• Email: santegrainedevie@gmail.com
• Phone: +92 328 6802050

8. What if I receive a damaged product?

Please contact us within 7 days of receiving your order with clear photos, and our support team will assist you promptly.